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Have questions about your order, or a general enquiry?
How can we help?
FAQ
General
Q. IS YOUR SOY SAUCE NON-GMO CERTIFIED?
A. YES!! We use tamari instead of traditional soy sauce. - (read more here https://san-j.com/faq)
Q. I SEE ALCOHOL IN THE INGREDIENTS, DO YOU ADD ALCOHOL TO YOUR JERKY?
A. No, our alcohol ingredient comes from the 'San J' tamari used in the marinade for our jerky. It is a food grade alcohol derived from sugarcane. We do not add any alcohol to our jerky whatsoever. (read more here https://san-j.com/faq)
Q. IS YOUR JERKY GLUTEN FREE?
A. Our jerky contains zero gluten. Most jerky contains gluten due to the use of cheap soy sauce they use. We use the highest quality, certified gluten free tamari - (read more here https://san-j.com/faq)
Q. DOES YOUR COMPANY OFFER SAMPLES TO TRY YOUR PRODUCT?
A. Sample size bags are currently under development, keep an eye on our social media for updates.
Q. I WANT TO SELL YOUR JERKY IN MY SHOP!! DO YOU USE UNFI OR ANY OTHER DISTRIBUTORS?
A. Yes please reach out to sales@lvjco.com for more information
Q. Is the jerky non-gmo?
A. We use non-gmo soy and soy sauce (San J Tamari).
Q. Where can I find your list of ingredients?
A. Ingredients are listed on the back of the bags.
Q. Is your soy processed with Hexane?
A. No, it isn’t!
Q. Is the jerky produced in a gluten free facility?
A. Yes, we do not allow any gluten products in the kitchen.
Q. Is the jerky produced in a nut free facility?
A. Yes, we do not allow any nut products/ingredients in our kitchen.
Q. Is the jerky Kosher Certified?
A. Due to the mustard we use in the BBQ, we are not able to get kosher certification anytime in the near future.
Orders & Shipping
Q: Do you ship internationally?
A: Yes! Please allow up to one to two months for orders to clear customs and arrive.
Q: Why am I not getting free shipping if I spent $49 on the website
A: Your order must be over $49 after your discount has been applied .
