Terms of Service

Last Updated: October 21, 2025

OVERVIEW

This website is operated by Louisville Jerky Company (“LJCO,” “we,” “us,” or “our”). Throughout the site, the terms “we,” “us,” and “our” refer to LJCO. LJCO offers this website, including all information, tools, and services available from this site to you, the user (“you”), conditioned upon your acceptance of all terms, conditions, policies, and notices stated here (“Terms of Service” or “Terms”).

By accessing or using this website or purchasing something from us, you agree to be bound by these Terms, including any additional terms and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and contributors of content.

If you do not agree to all these Terms, you may not access the website or use any services. Any new features or tools added to the current store are also subject to these Terms.
We may update these Terms from time to time; the current version is always available on this page. Your continued use of the site constitutes acceptance of any updates.

Our store is hosted by Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and services.

1. ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction, or that you have provided consent for your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose or violate any laws in your jurisdiction (including copyright laws). You must not transmit any worms, viruses, or destructive code. A breach of these Terms may result in immediate termination of your access.

2. GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time, to the fullest extent permitted by law. Your non-payment information may be transferred unencrypted and adapt to technical requirements of networks; credit card information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written consent.

3. ACCURACY AND TIMELINESS

We are not responsible if information made available on this site is not accurate, complete, or current. Content is for general information only. Reliance is at your own risk. We reserve the right to modify content at any time without obligation to update it.

4. PRODUCTS, PRICING, AND MODIFICATIONS

Prices and availability may change without notice. We may modify or discontinue the Service or any product at any time without liability. All descriptions and pricing are subject to change at our sole discretion.

5. ORDERS, SHIPPING, AND RETURNS

We may refuse, cancel, or limit orders at our discretion, including suspected reseller, distributor, or fraudulent activity. Title and risk of loss pass to you when the product is delivered to the carrier (FOB shipping point). Returns, exchanges, and refunds are governed by our Returns Policy, which is incorporated into these Terms. You agree to provide current, complete, and accurate billing and contact information.

 

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6. THIRD-PARTY SERVICES AND LINKS

We use third-party service providers, including Shopify Inc., payment processors, and analytics partners. Their use of your information is governed by their own privacy policies. Third-party links may direct you to websites not controlled by us; we are not responsible for their content or practices.

7. USER CONTENT, REVIEWS, AND LICENSE

If you post reviews, photos, videos, or other content (“User Content”), you grant LJCO a worldwide, perpetual, irrevocable, royalty-free, fully paid, transferable, and sublicensable license to use, reproduce, modify, adapt, publish, and display such content in any media for lawful purposes. You represent that you own or control all rights to your User Content and that it does not infringe any third party’s rights. You waive any moral rights to the extent permitted by law. We may remove or modify User Content at any time.

8. PERSONAL INFORMATION AND PRIVACY

Your submission of personal information is governed by our Privacy Policy, incorporated by reference. We use Shopify and other service providers to process transactions and analytics. We do not store full payment card data.

9. SMS AND EMAIL MARKETING 

By consenting to SMS or text messaging, you agree to receive recurring automated marketing messages from LJCO at the number you provide. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. Text HELP for help or STOP to cancel. Carriers are not liable for delayed or undelivered messages. Email marketing communications comply with CAN-SPAM; you can unsubscribe via any email link.

10. DMCA NOTICE

If you believe content on this site infringes your copyright, send a notice to:
DMCA Agent – Louisville Jerky Company, 1311 S. Shelby St., Louisville, KY 40217; hello@lvjco.com
Include:

1. Your signature;

2. Identification of the copyrighted work and infringing material;

3. Contact information;

4. A statement of good-faith belief; and

5. A statement under penalty of perjury that you are authorized to act.

We may remove infringing content and terminate repeat offenders.

11. PROHIBITED USES

You may not use the site or its content for any unlawful purpose, to violate intellectual property rights, harass or discriminate, upload malicious code, collect personal data of others, or interfere with security features. We may terminate your use of the Service for any violation of these prohibitions.

12. DISCLAIMER OF WARRANTIES

The Service and all products are provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee uninterrupted or error-free operation.

13. LIMITATION OF LIABILITY

To the fullest extent permitted by law, LJCO and its affiliates, officers, employees, agents, and suppliers shall not be liable for indirect, incidental, punitive, or consequential damages (including lost profits or data). Our total liability for any claim shall not exceed the amount you paid to us in the 12 months prior to the claim or $100, whichever is greater.

14. INDEMNIFICATION

You agree to indemnify and hold harmless LJCO, its affiliates, officers, directors, and employees from any third-party claim arising out of your breach of these Terms or violation of law or third-party rights, including reasonable attorneys’ fees.

15. FORCE MAJEURE

We are not liable for delay or failure to perform due to events beyond our reasonable control, including acts of God, labor disputes, supply chain failures, war, pandemic, or governmental actions.

16. DISPUTE RESOLUTION, ARBITRATION & CLASS ACTION WAIVER

Informal Resolution. You agree to first contact us at hello@lvjco.com to attempt to resolve any dispute informally within 30 days.

Binding Arbitration. Except for individual claims in small-claims court or requests for injunctive relief, any dispute or claim between you and LJCO arising from or relating to these Terms, your subscription, or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.
The Federal Arbitration Act (9 U.S.C. §§ 1 et seq.) governs this section.

Arbitration hearings will take place in Louisville, Kentucky, unless you and LJCO agree to hold the proceeding remotely by video or telephone.

No Class Actions. You and LJCO agree that each may bring claims only in an individual capacity and not as a plaintiff or class member in any class, consolidated, or representative action.
The arbitrator may not consolidate more than one person’s claims or otherwise preside over any representative or class proceeding.

Opt-Out. You may opt out of this arbitration provision by emailing hello@lvjco.com within 30 days after you first accept these Terms or create an account, stating that you wish to opt out of arbitration. Opting out does not affect any other part of these Terms.

If the class-action waiver is found unenforceable, this entire arbitration section will be null and disputes will instead be litigated exclusively in the state or federal courts located in Jefferson County, Kentucky, and both parties consent to those courts’ jurisdiction.

17. GOVERNING LAW

These Terms are governed by the laws of the Commonwealth of Kentucky, without regard to conflict-of-law principles.

18. ELECTRONIC COMMUNICATIONS CONSENT

You consent to receive notices and communications electronically. Such communications satisfy any legal requirement that they be in writing.

19. ACCESSIBILITY

We strive to make our site accessible to all users. If you experience difficulty, please contact hello@lvjco.com and we will assist you.

20. ENTIRE AGREEMENT AND SURVIVAL

These Terms, together with our Privacy and Returns Policies, constitute the entire agreement between you and LJCO. Sections relating to ownership, limitation of liability, indemnification, arbitration, and survival remain in effect after termination.

21. CONTACT INFORMATION

Questions about these Terms should be sent to:
Louisville Jerky Company
1311 S. Shelby St.
Louisville, KY 40217
Email: hello@lvjco.com