Refund policy
Return Policy
Final Sales: Except for certain conditions, all sales are final.
Eligibility for Exchanges: Exchanges are permitted solely for items that are either defective or have been damaged upon arrival.
Process for Exchanges: In cases where an item is defective or damaged, you are eligible to exchange it for an identical product. To initiate this process, please contact us through email at hello@lvjco.com with your request.
Reporting Defects or Damage: If you receive a product that is defective or damaged, we request that you provide us with a clear photograph showing the issue. Upon receiving this evidence, we will assess the situation and proceed with an appropriate solution.
Appreciation for Your Cooperation: We value your understanding and are committed to ensuring your satisfaction with our products.